Privacy Policy

Effective Date: January 1, 2025 · SouthPeak Systems LLC · Lexington, SC

1. Overview

SouthPeak Systems LLC ("SouthPeak Systems," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard information when you interact with our services, website, or SMS communications.

By using our services or submitting your phone number through our SMS opt-in form, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

Phone Numbers: We collect mobile phone numbers when you voluntarily submit them through our SMS opt-in form or contact us directly.
Contact Information: Name, email address, and business details submitted through our contact form.
SMS Conversation Data: The content of SMS conversations initiated through our missed call recovery service.
Usage Data: Basic website analytics such as pages visited and browser type, collected through standard web technologies.

3. How We Use Your Information

We use the information we collect solely for the following purposes:

To send SMS appointment booking assistance messages to individuals who have opted in to receive them.
To respond to inquiries submitted through our contact form.
To provide and improve our missed call recovery service to our business clients.
To comply with legal obligations and enforce our Terms of Service.

We do not use your phone number or personal information for marketing purposes beyond the service you have explicitly opted into.

4. SMS Communications

If you have opted in to receive SMS messages from SouthPeak Systems LLC:

We will use your phone number only to send appointment booking assistance messages related to the service you opted into.
Message frequency varies based on your interactions and appointment scheduling needs.
Message and data rates may apply depending on your carrier and plan.
You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages will be sent.
You may reply HELP at any time for assistance or contact us at bgordon@southpeak-systems.com.

5. No Sale or Sharing of Mobile Information

We never sell or share mobile opt-in data or phone numbers with third parties or affiliates for marketing or promotional purposes.

Mobile information (including phone numbers and SMS consent data) collected by SouthPeak Systems LLC will not be sold, rented, leased, or shared with any third party for their own marketing purposes. This policy applies absolutely and without exception.

We may share information only in the following limited circumstances:

With service providers who assist us in operating our SMS platform (e.g., messaging infrastructure providers), solely for the purpose of delivering the service and under strict confidentiality obligations.
When required by law, court order, or governmental authority.
To protect the rights, property, or safety of SouthPeak Systems LLC, our clients, or others.

6. Data Retention

We retain phone numbers and SMS conversation data for as long as necessary to provide our services or as required by law. When you opt out by replying STOP, we will cease sending messages and will retain your number only on our suppression list to honor your opt-out request.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Business: SouthPeak Systems LLC
Email: bgordon@southpeak-systems.com
Address: Lexington, SC